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It was my first time shopping at this webstore and the whole experience was beyond excellence. I placed my order and about an hour later, I realize I wanted to change an item in my order for something else I found. Their customer service line was only open during certain hours, so I sent an e-mail to them instead. The next day when customer service was back on business hours, they fixed my order and sent me a confirmation that they replaced the item I had wanted to change. Usually online merchants would refuse to do this because the order was in process or some other reason, but I was able to do so with BN and I felt so appreciative. My order came and my items were protected in ziplock-type bags and wrapped in tissue paper. It was overall an excellent shopping experience.

 

The Site
Soothing colors of blue and green greet you as you enter their main page. Logically laid out and in categories which make sense, it’s easy to find what you need. A great feature is the “browse by bra size” search. Since I wear a very unusual size, it was great seeing just the bras they offered in my size and that were in stock. This saved literally tons of time looking at ones I wouldn’t be able to purchase.

They offer a variety of bras, panties, sleepwear, hosiery, shapewear, camisoles, t-shirts, and have included men’s underwear and t-shirts as well.

Ordering
After locating the style I wanted I chose the size and color—actually I bought two of the same in two different colors—something I’ve never been able to do before! Once added to my cart the check out process proceeded normally—registration, credit card, shipping method, etc. I received an immediate confirmation that the items would be on their way by the agreed upon shipping method.

Shipping
Super-fast! I ordered on 3/13 and they shipped on 3/14! I've run across many retailers that are waiting 2-3 days to ship so this was a great find!

They offered UPS Ground (starting at $4.95), UPS 3-day Select (starting at $9), UPS 2nd Day (starting at $12), and UPS Next Day (starting at $22). The final rate is determined by the weight and/or distance of the shipping. I paid $10.58 for 3-day select which I didn’t mind because I had a coupon and I wanted it faster. I would have paid $5 for UPS ground. Keep in mind, UPS does not deliver on weekends when you’re deciding on the best shipping method for you. They currently ship to the US, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs.

Tracking
I was mailed a tracking number with my confirmation. It linked directly to the UPS site and directly to my package. No fumbling around to find the order number.

Guarantee
If you are unhappy for any reason they will refund your purchase price. Shipping is refunded only if the item was defective or they shipped the wrong item. Returns for any other reasons are paid for by the buyer—typical stuff. Returns must have all original tags attached.

Final Thoughts
I wouldn’t buy a bra without trying it on, so Bare Necessities wouldn’t work for me, however, that said, most women don’t fall into my category and can buy “off the rack”. I would use them again for a specific style that I’d tried on locally or for other intimates that aren’t as fit-conscience as a bra. They offer a huge selection of styles and sizing and I love the shop by bra size feature.